Posalji im pisano obracanje s informacijom da ces pokrenuti zvanicnu zalbu prema nabrojanim instucijama u ponedjeljak do 12h ako artikal ne bude isporucen.
Prije toga, samo provjeri je li zaista sve u skladu zakonom, da nije neka luksuzna roba, jesi li zaista platio ispod 300KM etc
Poštovani,
Obraćam se u vezi sa naplatom od 35,10 KM koju mi je firma In Time zatražila kao naknadu za "oslobodjenje od plaćanja uvoznih dadžbina" prilikom dostave pošiljke iz EU u vrijednosti ispod 300 KM. Smatram da je ova naplata nezakonita, jer fizička lica imaju pravo na oslobađanje od plaćanja uvoznih dažbina za pošiljke vrijednosti do 300 KM, u skladu sa Zakonom o carinskoj politici BiH i Odlukom o uslovima i postupku ostvarivanja prava na oslobađanje od plaćanja uvoznih i izvoznih dažbina.
Prema članu 207. Zakona o carinskoj politici BiH, od plaćanja uvoznih dažbina oslobođena je roba zanemarive vrijednosti sadržana u pošiljci poslanoj direktno iz druge države primaocu u Bosni i Hercegovini, čija je ukupna vrijednost do 300,00 KM po pošiljci.
Također, Odlukom o uslovima i postupku ostvarivanja prava na oslobađanje od plaćanja uvoznih i izvoznih dažbina, koja je stupila na snagu 25. aprila 2018. godine, jasno je propisano da se od plaćanja uvoznih dažbina oslobađa roba zanemarive vrijednosti sadržana u pošiljci poslanoj direktno iz druge države primaocu u Bosni i Hercegovini, čija je ukupna vrijednost do 300,00 KM po pošiljci.
Napominjem da je oslobađanje od plaćanja uvoznih dažbina neprimjenjivo na alkoholne proizvode, parfeme i toaletne vode, te duhan i duhanske proizvode.
S obzirom na navedeno, smatram da je naplata od 35,10 KM nezakonita i zahtijevam njeno poništenje. Ukoliko ne dođe do ispravke, bit ću primoran obratiti se sljedećim institucijama:
Uprava za indirektno oporezivanje BiH (UIO) – nadležna za carinske postupke i primjenu zakona.
Agencija za zaštitu korisnika BiH – zaštita prava potrošača i tržišne konkurencije.
Federalna inspekcija za tržište – provodi nadzor nad tržištem i zaštitom potrošača.
Također, obratit ću se matičnoj kompaniji In Time i FedEx-u kako bih dobio jasna objašnjenja o njihovim postupcima i naplatama.
Ukoliko ne dođe do ispravke u najkraćem roku, bit ću primoran poduzeti daljnje pravne korake kako bih zaštitio svoja prava.
S poštovanjem,
[Vaše ime i prezime]
[Vaša adresa]
[Vaš kontakt telefon ili e-mail]
Odmah posalji email Fedex international i upitaj zasto se krsi ova praksa.
Subject: Incorrect Charge for Customs Exemption on Shipment Below 300 KM
Dear FedEx International,
I am writing to address an issue regarding a charge of 35.10 KM that was applied by In Time, allegedly for “customs exemption” on a shipment from the EU, which has a total value below 300 KM. I believe this charge is unlawful, as Bosnian law clearly provides for an exemption from customs duties for shipments of this value.
Explanation of the Law:
Under the Customs Policy Law of Bosnia and Herzegovina, specifically Article 207, goods with a value up to 300 KM per shipment are exempt from customs duties when imported by individuals (natural persons). This is commonly referred to as the “small consignment exemption”, which applies to goods of negligible value, provided that they are sent directly from another country to the recipient in Bosnia and Herzegovina.
Moreover, the Decision on the Conditions and Procedure for Exemption from Import and Export Duties, which came into force on April 25, 2018, further clarifies that shipments under 300 KM are exempt from customs duties.
It is important to note that this exemption does not apply to certain restricted goods such as alcohol, perfumes, and tobacco products. However, in my case, the shipment does not include any such restricted items.
The Issue:
In my case, In Time charged me 35.10 KM for what they described as a “customs exemption” fee, which is not required by law. Since the shipment is below 300 KM and does not contain any restricted goods, I should not have been charged any customs duties or related fees.
I kindly ask you to review this situation and clarify why this charge was applied, despite the clear legal framework governing customs exemptions for shipments under 300 KM. If this charge is in violation of the law, I request that it be refunded as soon as possible.
Next Steps:
Should I not receive a satisfactory resolution, I will be forced to escalate this matter by contacting the relevant authorities, including:
The Indirect Taxation Authority of Bosnia and Herzegovina (UIO) – which is responsible for customs procedures and enforcement of laws.
The Bosnia and Herzegovina Consumer Protection Agency – for ensuring consumer rights are respected.
The Federal Market Inspection – to investigate potential illegal practices in market transactions.
Thank you for your prompt attention to this matter. I expect to hear back from you soon regarding the refund of the unlawful charge.
Sincerely,
[Your Name]
[Your Address]
[Your Contact Information]